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Privacy & (Dis)claimer Procesverbeteren.nl
Bron: Procesverbeteren.nl

Welcome to Procesverbeteren.nl
Before you begin to use this website, please take a moment to read the terms of service below. By using this website, you are indicating that you accept to be bound by these terms. In summary, our terms of service comprise that you may not reproduce and / or publish anything from this site elsewhere without explicit permission from us. Linking to our articles from your website is however permitted and even appreciated by us, possibly with a short introduction of no more than 100 words. You agree that the use of this site is entirely at your own risk. You remain the owner of your personal data at all times, see the paragraph about privacy.


If you sign up for our newsletter and / or register with password access, we will store your name, company name, job description and e-mail address in our database for identification. We do not share this information with third parties, and do not send you e-mail on behalf of them. On a very incidental basis, your e-mail address can be used by us to ask if you want to contribute to one of our articles by way of an interview.

Unless you publish personal information about yourself on our website, your personal data are not visible. The only exception to this is the (forum) username of our registrants, which consists of a combination of their given name and their company name (which you can hide during the registration process if you want).

Data leaks, to our knowledge, have never occurred so far. However, this cannot be completely excluded from happening in the future, see our disclaimer below. You remain the owner of your personal data at all times. Registrants can view, modify ánd delete their personal data. Newsletter recipients can delete their personal data by canceling their free newsletter subscription.

Intellectual Property
All rights on the concept, the content, the software behind, and the lay-out of this internet site with domain name Procesverbeteren.nl rest with Dr Jaap van Ede. You acknowledge the intellectual property rights of Dr Jaap van Ede and other contributors.  

We grant you a limited and personal license to use this website, but not to download (other than page caching) or modify it, except with express written consent. This license does not include any resale or commercial use of this site or its contents; any derivative use of this site or its contents; or any use of data mining or similar data gathering and extraction tools. It is for example not allowed to collect or store personal data from other users.

This site or any portion of it may not be reproduced, duplicated, copied, sold, resold or otherwise exploited without express written consent. You are granted to create hyperlinks from your website to our site using www.procesverbeteren.nl as link, or the links for referral which are mentioned below most of the articles. Preceding a link you may copy some lines (eg the first paragraph) from our articles as introduction text, with a maximum of 100 words. Links may not portray us or our sponsors/advertisers in a false or misleading way.

If you believe that your work has been copied on our site in a way that constitutes copyright infringement, please contact us immediately.

General Disclaimer (limitation of liability)

The information on our website is composed with care and to the best of our knowledge (excluding any material provided by third parties, like contributors to forums or articles published by third parties) In addition, the use of our website is at your sole risk.  Our website is provided on an “as is” and “as available” basis.  We expressly disclaim all warranties of any kind. For example, we make no warranty that (1) using our website will meet your expectations (2) results from using our website will be accurate or reliable.

Dr Jaap van Ede nor the other contributors to our site can be hold liable for damage of any kind, resulting from the use of information on this site. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content. Therefore, we shall also not be responsible or liable for any trading or investment decisions made on the basis of information collected by you. Our website is expressly not intended for those goals!

Again, any use of our website is at your own risk. Therefore you also agree to be solely responsible for any damage to your computer system or loss of data that results (or seems to be a result of) from using our website. This includes the outcome from downloading any material. Of course it is not our intention that these kind of problems occur and thus far, these things were never reported to us. If you experience any problems, contact us as soon as possible, so that we can take appropriate measures if needed. 

We respect your privacy, but disclaim responsibility if personal data or e-mail addresses become public available due to unforeseen circumstances like hacking of our website, software-errors, or administrative errors.

This website has advertisers, present with banners, introductory texts and semi-commercial articles. These parties make this website possible, and contribute in this way to the dissemination of objective information about process improvement. However, the advertisers are not affiliated with Procesverbeteren.nl in any other way (they pay to place their information). This means that we can not and do not want to make a statement about the quality of the products and services they provide.

Our website uses cookies to check if you are logged in (and if so, with what rights) and to measure the number of visitors. Cookies are tiny pieces of information which are placed on your computer so that our website can recognize you (so that you do not need to log in every time you visit us).

We accept no responsibility whatsoever for websites to which is referred by hyperlinks or in other ways, since these are not controlled by us.

Additional (dis)claimers for our Newsletters, Registrants/forum users, Question service and Job service are below.

Additional (dis)claimer Newsletters

Newsletters should only be received by people subscribed to this service. If you receive a newsletter and are not part of this group, please contact us immediately and destroy all copies of the newsletters you received.  Forwarding a newsletter to a person is allowed, but only after that person has informed you that he or she appreciates this. 

Additional (dis)claimer Registrants and Forum users
You agree to: (a) provide true, accurate, current and complete information about yourself, and (b) maintain and promptly update these registration data.

Registration to make hidden articles visible and to make use of the forums is FREE, although this is restricted to people who are professionally interested in business process improvement (which means that you must work within a company, knowledge institute or consultancy firm to become a registrated user).

You should understand that all information, text, software, photographs, messages or any other materials ("content"), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such content originated. This means that you, and not Procesverbeteren.nl, is entirely responsible for that content. Therefore, you agree to hold us harmless from any claim, made by any third party due to or arising out of content you submit, including claims about copyright infringement.

Although we strive to eliminate reprehensible material as soon as possible, we cannot check content published by users in any way. In addition, messages on the forum give the opinion of the authors, and not from Procesverbeteren.nl. Therefore we cannot be held reliable in any way concerning the correctness or completeness of those messages.

You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated, spam-like, harmful material like computer viruses or any other material that may violate any laws, be it of your own country or international law. This also includes the publishing of proprietary or confidential information, and content which infringes any patent, trademark, trade secret, copyright or proprietary rights.

Besides being held reliable, publishing such unwanted material may lead to you being immediately and permanently banned. The IP address of all posts are recorded to aid in enforcing these conditions.

You agree that we have the right to remove, edit, move, close or put on moderation any topic at any time. As a user you agree that any information you enter is stored in a database. Note that messages on our (semi-)open forums can be seen and read by everyone on the internet, not only by registrated users. Besides that, we cannot be held responsible if for example a hacking attempt leads to data being compromised.

Additional (dis)claimer Question Service

One of the services on Procesverbeteren.nl is the possibility to ask questions to our advertisers. During this process, we only function as a (serving-)hatch.

Procesverbeteren.nl, Dr Jaap van Ede, nor the consultants which give answers to your questions accept any liability for the correctness or completeness of the answers. In addition, our advertisers are free to choose if they wish to answer your question or not. We do not check in any way the quality of the services or products our advertisers provide, or the answers they give to your questions.

Additional (dis)claimer Job service

In providing information about vacancies at consultancy firms or companies, Procesverbeteren.nl only functions as a (serving-)hatch. This means that we accept no responsibility for damage caused by incorrectness, incompleteness or unlawfulness of information about vacancies.


If any provision in the terms and (dis)calimers above is found to be legally invalid, you nevertheless agree that the court concerned should endeavor to give effect to our intentions. In addition, all other provisions then remain in full force and effect.